Shipping & Returns
Our commitment to safe, timely delivery of your health essentials.
Shipping Policy
Reliable logistics are at the core of our commitment to accessible healthcare. We ensure your medical supplies reach you safely and promptly across South Africa and beyond.
Standard Delivery
2-4 Days
Free
Express Delivery
Next Day
R120
Return Policy
Conditions
Items must be unopened and sealed due to health regulations.
Time Limit
Returns accepted within 14 days of delivery.
Process
Log a return via your account or contact our support team.
Logistics FAQ
How do I track my order?
Once your order is dispatched, you will receive a tracking link via email and SMS. Use this link to monitor your delivery status in real-time through our logistics partners.
Can I change my address post-shipping?
Address changes after dispatch depend on the courier status. Please contact our support team immediately; however, redirects may incur additional handling fees and delivery delays.
What happens if I miss my delivery?
Couriers will typically attempt delivery three times. If unsuccessful, the order will be held at a local hub for 48 hours before being returned to our pharmacy for re-processing.